Careers

Sales Associate - Part Time 'Stylist' (East Hampton, NY)

LUXURY RETAIL EXPERIENCE REQUIRED.

Stylists must provide excellent customer service and show a passion and knowledge for the breadth of product carried at What Goes Around Comes Around. They must consistently meet personal sales goals and are an integral part of the store’s success. Stylists should build a loyal client base by converting new customers and turning them into repeat clients. They must have a professional and courteous demeanor with all coworkers and customers.

Responsibilities:

Selling and Client Services

  • Greet all customers and provide excellent and attentive customer service
  • Consistently sell merchandise from all categories carried in store
  • Build and maintain a client book
  • Meet or exceed personal weekly and monthly sales goals
  • Meet minimum client outreach requirements

Visual Merchandising

  • Must maintain the store standards consistently throughout the day
  • Fold, straighten, and adjust product in cases as needed
  • Assist with inventory and floor sets when required

Operations

  • Keep store at operational and visual standards during the day and after close
  • Complete opening and closing checklists
  • Remove unwanted merchandise from fitting rooms
  • Follow all procedures in the POS system for ringing up sales

Requirements

  • Passion for sales, styling, and customer service
  • Follows all store policies and procedures
  • Is a team player
  • Maintains an elevated appearance that is representative of WGACA’s aesthetic
  • Record of increasing sales and consistently ranking as a top performer

Please email a cover letter and resume that detail your luxury experience to: careers@whatgoesaroundnyc.com

Sales Associate - 'Stylist' (Beverly Hills, CA)

LUXURY RETAIL EXPERIENCE REQUIRED.

Stylists must provide excellent customer service and show a passion and knowledge for the breadth of product carried at What Goes Around Comes Around. They must consistently meet personal sales goals and are an integral part of the store’s success. Stylists should build a loyal client base by converting new customers and turning them into repeat clients. They must have a professional and courteous demeanor with all coworkers and customers.

Responsibilities:

Selling and Client Services

  • Greet all customers and provide excellent and attentive customer service
  • Consistently sell merchandise from all categories carried in store
  • Build and maintain a client book
  • Meet or exceed personal weekly and monthly sales goals
  • Meet minimum client outreach requirements

Visual Merchandising

  • Must maintain the store standards consistently throughout the day
  • Fold, straighten, and adjust product in cases as needed
  • Assist with inventory and floor sets when required

Operations

  • Keep store at operational and visual standards during the day and after close
  • Complete opening and closing checklists
  • Remove unwanted merchandise from fitting rooms
  • Follow all procedures in the POS system for ringing up sales

Requirements

  • Passion for sales, styling, and customer service
  • Follows all store policies and procedures
  • Is a team player
  • Maintains an elevated appearance that is representative of WGACA’s aesthetic
  • Record of increasing sales and consistently ranking as a top performer

Please email a cover letter and resume that detail your luxury experience to: careers@whatgoesaroundnyc.com

Luxury Receiving Assistant (Jersey City, NJ)

What Goes Around Comes Around is hiring a new Luxury Assistant to join their vintage luxury receiving team. This is an exciting opportunity to work hands on with both vintage and contemporary pieces from top luxury brands such as Chanel, Hermes, Louis Vuitton and more. The position involves working closely with many of the finest online and brick-and-mortar retailers on their curated luxury vintage selection. Those who enjoy being extremely hands on with product are well suited for this role. Ideal candidates have a strong sense of time management and work well under time or deadline pressure. Candidates will be trained on how to authenticate and appraise vintage luxury product.

Responsibilities

  • Data entry for specifications of luxury and vintage product into our proprietary database is the core responsibility of this role
  • Researching and describing luxury product for use by wholesale partner
  • Working with leather spa to ensure top quality refurbishment of vintage product as needed
  • Working with in-house photographer to ensure product is shot and that photos are provided to retailers
  • Learning style names and markers of authenticity to date, authenticate and price product
  • Writing up and printing letters of authenticity to accompany product
  • Generating SKUs and overseeing ticketing process so that pieces receive correct SKUs

Skills

  • Experience in/passion for luxury fashion is critical
  • Intermediate to advanced proficiency in Microsoft Excel a must, including but not limited to vlookups, sumifs, and pivot tables
  • Organized, detail-oriented, and works well multi-tasking with a busy to-do list
  • Excellent communication skills both written and verbal
  • Comfortable working for a small company with a casual culture
  • Versatile and self-motivated with a strong ability to work independently
  • Experience authenticating luxury product is beneficial but not a must
  • Minimum 1 year experience in the fashion industry is required

Operations

  • Work with management to maximize sales by ensuring an efficient and customer friendly store
  • Oversee store in managements’ absence
  • Monitor Compliance to company policies and procedures when on shift and report compliance issues to management
  • Assist managers with Opening and Closing Procedures
  • Maintain offices, workspace, and Cashwraps to ensure they are fully stocked with supplies
  • Assist with Inventories and other Asset Protection needs
  • Notify management of maintence and construction needs

Requirements

  • Display passion for customer service, styling, and product
  • At least 2-3 years selling expirence
  • Excellent oral, written, and interpersonal communication skills
  • Ability to prioritize and multitask
  • Keen sense of detail and highly organized
  • Team player and motivator

Please email a cover letter and resume that detail your luxury experience to: careers@whatgoesaroundnyc.com

Ecommerce Product Coordinator (Jersey City, NJ)

Under supervision of the E-Commerce Director, oversee the entire product flow from receipt of product to product going live on the site while supporting the Web team in day-to-day responsibilities.

Key Responsibilities

  • Collect information on materials, measurements, size, country of origin from product
  • Ensure accuracy of physical product to imagery (inclusive of color, condition, etc.)
  • Sort, steam and pre-style product; assist on photo shoots (still and on-figure, as needed)
  • Assist in inventory management and reconciliation
  • SKU creation and management of merchandise within our product catalog
  • Respond to customer issues (via email and phone) and store requests
  • Manage web orders, returns, and transfers
  • Regular audit of website to make sure products are live and appear up to WGACA standards
  • Research competitive landscape, and emerging industry trends and suggest new opportunities

Basic Qualifications

  • 1-4 years of experience
  • Strong computer skills including MS Office (especially Excel)

Preferred Qualifications

  • Strong attention to detail
  • Organized individual with a positive attitude and entrepreneurial spirit
  • Ability to communicate clearly and concisely both verbally and in writing
  • Ability to work in a fluid, start-up environment and quick turnaround times
  • Knowledge of fashion, fabrics and brands; willingness to expand industry knowledge
  • Team player with strong interpersonal skills and an ability to communicate with all levels of management

Please email a cover letter and resume that detail your luxury experience to: careers@whatgoesaroundnyc.com

Marketing Manager (New York, NY)

What Goes Around Comes Around, the leading purveyor of authentic luxury resale merchandise, is looking for a passionate, motivated and entrepreneurial marketing professional. The Marketing Manager will work hand-in-hand with WGACA’s Web, Wholesale, Retail and Creative Services teams to create and manage the company’s varied marketing initiatives. This individual will take ownership of WGACA’s online blog, manage customer loyalty programs and consistently work to engage and acquire WGACA customers.

Responsibilities

  • CRM - Maintain and improve business relationships with customers through segmented customer engagement
  • Conceptualize customer outreach and promotional e-mail campaigns that support seasonal objectives
  • Work closely/Consistently communicate with several internal departments to conceptualize and coordinate marketing initiatives both in store and on the web and with our retail partners
  • Develop and maintain customer loyalty programs for all WGACA customers. This will be for our company owned retail stores, wholesale clients and web
  • Institute KPI’s to measure success of campaigns/promotions
  • Website blog Management – In addition to being a blog contributor, you will manage guest bloggers internally and externally
  • Work with our SEO/SEM team to help acquire new customers and drive traffic to the site
  • Retail, Web and Wholesale client marketing support – Marketing supports our three divisions and you will help organize and execute initiatives along with the various teams within the divisions

Skills

  • Must have 4- 5 years of Marketing Experience
  • Excellent Editorial Writing Skills
  • Strong Organization skills, timely delivery of projects
  • Must be able to effectively communicate both verbally and in written form to all internal WGACA team members as well as external WGACA partners
  • Must be detail-oriented
  • Luxury brand sensibility
  • Proven ability to multitask and prioritize in a fast paced environment
  • Proficiency in Excel and Microsoft Office

Please email a cover letter and resume that detail your luxury experience to: careers@whatgoesaroundnyc.com

Account Executive (New York, NY)

Looking for a sales-driven individual to join the luxury wholesale sales team. The Account Executive will be responsible for developing and maintaining new and current luxury wholesale client relationships. They will be working closely with the VP and Director of Sales to build the wholesale business. This will include coordinating all invoicing and purchase order administrative steps with the wholesale account. Trunk show travel, set up, staff product knowledge training and sales assisting alongside wholesale accounts is also a required element of the job, and the schedule will fluctuate.

Responsibilities

  • Responsible for reaching sales goals & developing growth for assigned wholesale accounts
  • Receive incoming merchandise to the showroom and assist in reconciling any merchandise discrepancies
  • Responsible for merchandising of the WGACA Showroom, and assisting in replenishment of product as necessary
  • Make necessary product modifications as in price changes, tag changes, item description changes as approved by the Luxury Receiving Team
  • Analyzing sales & feedback from wholesale partners and modifying orders to best fit the account
  • Train and work in retailer stores to maintain current relevant focus on WGACA's business of luxury vintage wholesale, as well as knowledge of retail sales techniques in order to function as an expert in the field while facilitating trunk shows.
  • Plan, attend and facilitate trunk shows throughout the year. This includes monthly travel across the US for luxury wholesale events with key retail customers.

Qualifications

  • Four Year Degree Required
  • Knowledge of the luxury accessories market
  • 2 years of experience in wholesale/executive sales
  • Experience & proficiency Microsoft Word & Excel required
  • Team Player with the versatility of working independently
  • Excellent time management & communication skills
  • Great communications skills with the ability to leverage data driven knowledge and apply to the site

Please email a cover letter and resume that detail your luxury experience to: careers@whatgoesaroundnyc.com

Assistant Buyer (Jersey City, NJ)

The Assistant Buyer will work alongside the Director of Luxury Buying, as well as the Luxury Receiving Team. They will be trained on the merchandise receiving process, as well as walk-in customer buys, pre-booked appointments & off-site buys.

Responsibilities

  • Build knowledge & understanding of WGACA’s brand positioning, best-selling styles & price point
  • Work on demonstrating confidence during complex negotiations, so as to win advantageous product for WGACA to sell. This product must fit within WGACA’s brand, style & margin parameters
  • Work closely with the WGACA marketing team & head buyer to build the buying program in the US
  • Learn to create & maintain strong client relationships, both store-based & through other professional avenues
  • Researching and describing luxury product for use by wholesale partner
  • Working with leather spa to ensure top quality refurbishment of vintage product as needed
  • Learn style names and markers of authenticity to date, authenticate and price product
  • Writing up and printing letters of authenticity to accompany product
  • Look for buying opportunities on the web
  • Generating SKUs and overseeing ticketing process so that pieces receive correct SKUs.

Skills

  • Experience in/passion for luxury fashion is critical
  • Intermediate to advanced proficiency in Microsoft Excel a must, including but not limited to vlookups, sumifs, and pivot tables
  • Organized, detail-oriented, and works well multi-tasking with a busy to-do list
  • Excellent communication skills both written and verbal
  • Comfortable working for a small company with a casual culture
  • Versatile and self-motivated with a strong ability to work independently
  • Experience authenticating luxury product is beneficial but not a must
  • Minimum 1 year experience in the fashion industry is required

Please email a cover letter and resume that detail your experience to: careers@whatgoesaroundnyc.com

Shipping Assistant (Jersey City, NJ)

What Goes Around Comes Around has been the leading purveyor of authentic luxury and vintage pieces since the inception of its SoHo, NYC flagship store in 1993. The core values of the company are authenticity, quality and collectability.

This is an entry level position that will assist the Shipping Team with their daily functions. The role will be physically demanding at times. You will be learning about the product we sell, see firsthand how orders are processed, and gain insight into all areas of the company.

Responsibilities

  • Assist with prepping, packing and boxing up orders – anywhere from 10 to 200+ pieces per order
  • Maintain an organized work space – break down boxes, removing trash from room, organize supplies, return rejected pieces to the Receiving Team
  • Provide support to other departments in warehouse maintenance if needed
  • Retrieve mail up to three times daily
  • Handle and deliver outgoing mail/shipments to carriers upon arrival
  • Create labels for all mail carriers (USPS, Fedex, UPS, etc)
  • Provide final Quality Control for inventory while packing – notice damages, condition issues, missing pieces, etc...
  • Help lift and move boxes in holding area for pending orders
  • Compile supply order list
  • Perform other related duties incidental to the work described herein

Skills

    Must be able to exercise independent judgment and discretion
  • Must bring excitement to the work environment
  • Must be able to assist in lifting boxes daily, some up to 50lbs
  • Ability to be a team player and exercise problem solving skills in a hectic environment
  • Luxury goods knowledge and willingness to learn product a plus
  • Knowledge of Domestic and International standards a plus

Please email a cover letter and resume that detail your experience to: careers@whatgoesaroundnyc.com

Sales Associate - 'Stylist' (New York, NY)

LUXURY RETAIL EXPERIENCE REQUIRED.

Stylists must provide excellent customer service and show a passion and knowledge for the breadth of product carried at What Goes Around Comes Around. They must consistently meet personal sales goals and are an integral part of the store’s success. Stylists should build a loyal client base by converting new customers and turning them into repeat clients. They must have a professional and courteous demeanor with all coworkers and customers.

Responsibilities:

Selling and Client Services

  • Greet all customers and provide excellent and attentive customer service
  • Consistently sell merchandise from all categories carried in store
  • Build and maintain a client book
  • Meet or exceed personal weekly and monthly sales goals
  • Meet minimum client outreach requirements

Visual Merchandising

  • Must maintain the store standards consistently throughout the day
  • Fold, straighten, and adjust product in cases as needed
  • Assist with inventory and floor sets when required

Operations

  • Keep store at operational and visual standards during the day and after close
  • Complete opening and closing checklists
  • Remove unwanted merchandise from fitting rooms
  • Follow all procedures in the POS system for ringing up sales

Requirements

  • Passion for sales, styling, and customer service
  • Follows all store policies and procedures
  • Is a team player
  • Maintains an elevated appearance that is representative of WGACA’s aesthetic
  • Record of increasing sales and consistently ranking as a top performer

Please email a cover letter and resume that detail your luxury experience to: careers@whatgoesaroundnyc.com

Sales Associate - 'Stylist' (Miami Beach, FL)

LUXURY RETAIL EXPERIENCE REQUIRED.

Stylists must provide excellent customer service and show a passion and knowledge for the breadth of product carried at What Goes Around Comes Around. They must consistently meet personal sales goals and are an integral part of the store’s success. Stylists should build a loyal client base by converting new customers and turning them into repeat clients. They must have a professional and courteous demeanor with all coworkers and customers.

Responsibilities:

Selling and Client Services

  • Greet all customers and provide excellent and attentive customer service
  • Consistently sell merchandise from all categories carried in store
  • Build and maintain a client book
  • Meet or exceed personal weekly and monthly sales goals
  • Meet minimum client outreach requirements

Visual Merchandising

  • Must maintain the store standards consistently throughout the day
  • Fold, straighten, and adjust product in cases as needed
  • Assist with inventory and floor sets when required

Operations

  • Keep store at operational and visual standards during the day and after close
  • Complete opening and closing checklists
  • Remove unwanted merchandise from fitting rooms
  • Follow all procedures in the POS system for ringing up sales

Requirements

  • Passion for sales, styling, and customer service
  • Follows all store policies and procedures
  • Is a team player
  • Maintains an elevated appearance that is representative of WGACA’s aesthetic
  • Record of increasing sales and consistently ranking as a top performer

Please email a cover letter and resume that detail your luxury experience to: careers@whatgoesaroundnyc.com

Sales Associate - 'Stylist' (Roslyn, NY)

LUXURY RETAIL EXPERIENCE REQUIRED.

Stylists must provide excellent customer service and show a passion and knowledge for the breadth of product carried at What Goes Around Comes Around. They must consistently meet personal sales goals and are an integral part of the store’s success. Stylists should build a loyal client base by converting new customers and turning them into repeat clients. They must have a professional and courteous demeanor with all coworkers and customers.

Responsibilities:

Selling and Client Services

  • Greet all customers and provide excellent and attentive customer service
  • Consistently sell merchandise from all categories carried in store
  • Build and maintain a client book
  • Meet or exceed personal weekly and monthly sales goals
  • Meet minimum client outreach requirements

Visual Merchandising

  • Must maintain the store standards consistently throughout the day
  • Fold, straighten, and adjust product in cases as needed
  • Assist with inventory and floor sets when required

Operations

  • Keep store at operational and visual standards during the day and after close
  • Complete opening and closing checklists
  • Remove unwanted merchandise from fitting rooms
  • Follow all procedures in the POS system for ringing up sales

Requirements

  • Passion for sales, styling, and customer service
  • Follows all store policies and procedures
  • Is a team player
  • Maintains an elevated appearance that is representative of WGACA’s aesthetic
  • Record of increasing sales and consistently ranking as a top performer

Please email a cover letter and resume that detail your luxury experience to: careers@whatgoesaroundnyc.com

Sales Associate - 'Stylist' (East Hampton, NY)

LUXURY RETAIL EXPERIENCE REQUIRED.

Stylists must provide excellent customer service and show a passion and knowledge for the breadth of product carried at What Goes Around Comes Around. They must consistently meet personal sales goals and are an integral part of the store’s success. Stylists should build a loyal client base by converting new customers and turning them into repeat clients. They must have a professional and courteous demeanor with all coworkers and customers.

Responsibilities:

Selling and Client Services

  • Greet all customers and provide excellent and attentive customer service
  • Consistently sell merchandise from all categories carried in store
  • Build and maintain a client book
  • Meet or exceed personal weekly and monthly sales goals
  • Meet minimum client outreach requirements

Visual Merchandising

  • Must maintain the store standards consistently throughout the day
  • Fold, straighten, and adjust product in cases as needed
  • Assist with inventory and floor sets when required

Operations

  • Keep store at operational and visual standards during the day and after close
  • Complete opening and closing checklists
  • Remove unwanted merchandise from fitting rooms
  • Follow all procedures in the POS system for ringing up sales

Requirements

  • Passion for sales, styling, and customer service
  • Follows all store policies and procedures
  • Is a team player
  • Maintains an elevated appearance that is representative of WGACA’s aesthetic
  • Record of increasing sales and consistently ranking as a top performer

Please email a cover letter and resume that detail your luxury experience to: careers@whatgoesaroundnyc.com