Careers

Product Editor (Jersey City, NJ)

What Goes Around Comes Around is looking for a Product Editor with strong written and verbal communication skills who also has a passion for luxury, vintage apparel and accessories. The Product Editor will support the E-Commerce Merchandising team in writing detailed product descriptions and assist with product readiness. Though this is an entry-level position, previous experience in a similar role as well as a knowledge of luxury product (Chanel, Hermès, etc.) is highly preferred.

Responsibilities

  • Collect accurate, detailed information about product and write customer-facing copy for product descriptions
  • Ensure accuracy of physical product to imagery (inclusive of color, condition, etc.)
  • Coordinate with Creative Operations for any retouching needs
  • Compile fit information for apparel to ensure an accurate representation on the site for customers
  • Ensure that product is described and uploaded to the site according to set timelines
  • Update product images and information in Magento as needed

Qualifications:

  • Excellent written and verbal communication skills
  • Ability to prioritize and multi-task to meet deadlines
  • Intermediate knowledge of Excel and Google Apps
  • Knowledge of apparel and accessory terms and fabrications is necessary
  • Knowledge of luxury product ( Chanel, Hermès, etc.) is preferred
  • Self-starter that is able to adapt and react to a fast-paced, growing environment
  • Previous experience working with Magento is a plus
  • Ability to work extended hours during peak times throughout the year, as needed

Please email a cover letter and resume that detail your experience to: careers@whatgoesaroundnyc.com

Luxury Receiving Assistant (Jersey City, NJ)

What Goes Around Comes Around is hiring a new Luxury Assistant to join their vintage luxury receiving team. This is an exciting opportunity to work hands on with both vintage and contemporary pieces from top luxury brands such as Chanel, Hermes, Louis Vuitton and more. The position involves working closely with many of the finest online and brick-and-mortar retailers on their curated luxury vintage selection. Those who enjoy being extremely hands on with product are well suited for this role. Ideal candidates have a strong sense of time management and work well under time or deadline pressure. Candidates will be trained on how to authenticate and appraise vintage luxury product.

Responsibilities

  • Data entry for specifications of luxury and vintage product into our proprietary database is the core responsibility of this role
  • Researching and describing luxury product for use by wholesale partner
  • Working with leather spa to ensure top quality refurbishment of vintage product as needed
  • Working with in-house photographer to ensure product is shot and that photos are provided to retailers
  • Learning style names and markers of authenticity to date, authenticate and price product
  • Writing up and printing letters of authenticity to accompany product
  • Generating SKUs and overseeing ticketing process so that pieces receive correct SKUs

Skills

  • Experience in/passion for luxury fashion is critical
  • Intermediate to advanced proficiency in Microsoft Excel a must, including but not limited to vlookups, sumifs, and pivot tables
  • Organized, detail-oriented, and works well multi-tasking with a busy to-do list
  • Excellent communication skills both written and verbal
  • Comfortable working for a small company with a casual culture
  • Versatile and self-motivated with a strong ability to work independently
  • Experience authenticating luxury product is beneficial but not a must
  • Minimum 1 year experience in the fashion industry is required
  • Must be able to lift approximately 40 lbs.
  • Working knowledge of vintage and/or luxury preferred.

Please email a cover letter and resume that detail your experience to: careers@whatgoesaroundnyc.com

Shipping Associate (Jersey City, NJ)

The Opportunity

The Shipping Associate is a critical role within the WGACA Warehouse Department. The Shipping Associate will assist in all aspects of the wholesale operation. The focal point of this role will be the timely fulfilment of orders placed by our wholesale partners. This role will report directly to the Shipping Operations manager and work closely to support the daily needs of this growing business. Key responsibilities will include, but are not limited to; proper product care, labeling, protecting, and packing each unit and purchase order, receiving inbound shipments, and supporting inventory and quality control efforts. Additionally, this role will support in facility management, assist with ecommerce orders, work cross-functionally to support the receiving and buying teams, and assist in physical inventory efforts.

WGACA is in a growth mode, expanding into new markets and distribution channels. It is a great time to come on board! We are seeking a candidate who thrives in an entrepreneurial environment and has a demonstrated understanding of Best Practices in Shipping and is eager to contribute to our wholesale luxury division.

Duties & Responsibilities

The Shipping Associate will have the following responsibilities including:

  • Work with management to ensure that all POs are being processed to the company standards and within expected timelines
  • Ensure that all POs are shipped accurately and maintain 100% order fill rate
  • Partner with account managers to communicate any potential issues and/or delays in PO shipments
  • Consistently provide excellent product handling and care throughout the packing process
  • Maintain clean and orderly facility and workspace
  • Work cross-functionally with receiving team to ensuring that upcoming workload is easily identified and storage space is readily available
  • Assist in Ecommerce order fulfillment, including locating and pulling inventory from stock room, packing, and processing outbound shipments
  • Handle all incoming mail receipts and deliver to appropriate destination
  • Assist in facilities management as needed

Professional Attributes:

  • Honesty, Integrity, and Trust
  • Is widely trusted; is seen as a direct, candid and truthful professional.
  • Can present feedback in an appropriate and helpful manner.
  • Keeps confidences; admits mistakes; doesn’t misrepresent oneself for personal gain.

Employment Requirements:

  • Minimum 1 year experience in warehousing/luxury goods/retail operation
  • Must be a self-starter with the ability to work independently as well as a team environment
  • Outstanding time management skills
  • Ability to multi-task and prioritize workload
  • Strong attention to detail
  • Comfortable working in a fast paced ever changing environment
  • Ability to lift up to 50 Lbs.

Please email a cover letter and resume that detail your experience to: careers@whatgoesaroundnyc.com

Front-End Developer (Philadelphia, PA)

The software engineer is responsible for working with the CTO and the Director of Data Systems to develop new software according to established project plans, implementing new features in existing software, and fix bugs or other software defects.

Duties & Responsibilities

  • Develops applications, web-based software, components and services depending on chosen skill set
  • Tracks down and corrects bugs and defects in existing software
  • Makes other changes or improvements to existing software
  • Works closely with Product Managers, IT staff, and the dev team to drive projects through to completion.

Required Background & Qualifications:

  • Requires at least 2 years of hands-on experience working in software development
  • Understanding of the principles of Object-Oriented Programming and design.
  • Knowledge of commonly used concepts, practices, and procedures for full software development life cycle
  • Must be able to rely on instructions and pre-established guidelines to perform the job functions
  • Must be able to work independently
  • Basic knowledge of Unix-style command line and VCS (ie, SVN, Git)

Desired Skill Sets & Concentrations

Software Engineers may possess a variety of skill sets. Applicants should have all the required background listed above, and most of the items listed under at least one of the concentrations listed below.

  • Complete fluency in Javascript, including Object-Oriented Javascript development
  • Strong knowledge of HTML and CSS, including the latest in HTML5 and CSS3 techniques
  • Familiarity with jQuery, React.js, Angular.js, and/or similar frameworks
  • Strong attention to visual detail
  • Understanding of basic usability principles and guidelines - responsive design, mobile-friendly development
  • Experience in UI Design, including the use of wireframing and image editing tools.

Work Environment

Work is largely performed in a typical office environment. Normal visual, hearing and language acuity required for oral and written communications and computer usage.

Please email a cover letter and resume that detail your experience to: careers@whatgoesaroundnyc.com

Back-End Developer (Philadelphia, PA)

The software engineer is responsible for working with the CTO and the Director of Data Systems to develop new software according to established project plans, implementing new features in existing software, and fix bugs or other software defects.

Duties & Responsibilities

  • Develops applications, web-based software, components and services depending on chosen skill set
  • Tracks down and corrects bugs and defects in existing software
  • Makes other changes or improvements to existing software
  • Works closely with Product Managers, IT staff, and the dev team to drive projects through to completion.

Required Background & Qualifications:

  • Requires at least 2 years of hands-on experience working in software development
  • Understanding of the principles of Object-Oriented Programming and design.
  • Knowledge of commonly used concepts, practices, and procedures for full software development life cycle
  • Must be able to rely on instructions and pre-established guidelines to perform the job functions
  • Must be able to work independently
  • Basic knowledge of Unix-style command line and VCS (ie, SVN, Git)

Desired Skill Sets & Concentrations

Software Engineers may possess a variety of skill sets. Applicants should have all the required background listed above, and most of the items listed under at least one of the concentrations listed below.

  • Complete fluency in PHP7
  • Strong understanding of MySQL and basic relational database concepts
  • Familiarity with Magento
  • Understanding of web services, SOAP, REST, and XML

Work Environment

Work is largely performed in a typical office environment. Normal visual, hearing and language acuity required for oral and written communications and computer usage.

Please email a cover letter and resume that detail your experience to: careers@whatgoesaroundnyc.com

Sales Associate - 'Stylist' (New York, NY)

LUXURY RETAIL EXPERIENCE REQUIRED.

Stylists must provide excellent customer service and show a passion and knowledge for the breadth of product carried at What Goes Around Comes Around. They must consistently meet personal sales goals and are an integral part of the store’s success. Stylists should build a loyal client base by converting new customers and turning them into repeat clients. They must have a professional and courteous demeanor with all coworkers and customers.

Responsibilities:

Selling and Client Services

  • Greet all customers and provide excellent and attentive customer service
  • Consistently sell merchandise from all categories carried in store
  • Build and maintain a client book
  • Meet or exceed personal weekly and monthly sales goals
  • Meet minimum client outreach requirements

Visual Merchandising

  • Must maintain the store standards consistently throughout the day
  • Fold, straighten, and adjust product in cases as needed
  • Assist with inventory and floor sets when required

Operations

  • Keep store at operational and visual standards during the day and after close
  • Complete opening and closing checklists
  • Remove unwanted merchandise from fitting rooms
  • Follow all procedures in the POS system for ringing up sales

Requirements

  • Passion for sales, styling, and customer service
  • Follows all store policies and procedures
  • Is a team player
  • Maintains an elevated appearance that is representative of WGACA’s aesthetic
  • Record of increasing sales and consistently ranking as a top performer

Please email a cover letter and resume that detail your luxury experience to: careers@whatgoesaroundnyc.com

Store Manager (Beverly Hills, CA)

LUXURY RETAIL EXPERIENCE REQUIRED.

As the WGACA Store Manager, you are a critical leadership partner – a “co-pilot” to the General Manager. You are someone the store staff can rely on for guidance and growth. You will partner with the GM to create a highly productive environment in which customers have an extraordinary experience, employees are able to do their best and the business thrives. You are primarily accountable for developing and maintaining staff selling and service skills, in addition to the day-to-day operations of running a successful business with an authentic approach.

Areas of Responsibilities:

Leadership and People Management

  • Model behavior that reflects the company’s core values
  • In partnership with GM, manage overall team performance & growth:
    • Hold people accountable to a high standard of excellence
    • Recognize contribution of others and celebrate success
    • Manage and monitor team morale & talent retention
    • Provide clear feedback and regular coaching
    • Foster team’s ongoing growth & development through both training & on-the-job learning
    • Manage performance, handle issues & resolve conflict in a calm, objective & fact-based manner
  • Assist in recruitment, selection and on-boarding of store staff
  • Partner with GM to execute effective store communications, ensuring that staff is involved & updated
  • Display a strong commitment to self-development and growth

Deliver the Customer Experience

  • Lead by example; train, guide and coach staff on selling & service skills, driving them to create transformational customer experiences & exceed sales targets
  • Partner with the GM to create the customer journey in your store – customize it for your customer demographic & manage your team to develop & maintain productive customer relationships
  • Build a strong consignment business in your store

Represent the Brand

  • Emulate the brand aesthetic & embody a strong sense of fashion sensibility and an enthusiastic attitude
  • In partnership with the GM, oversee the development of clientele by implementing strategic initiatives that build our customer base & increase repeat business
  • In partnership with the GM, take ownership for maintaining the WGACA aesthetic across all touch points including associate presentation, dress code, visual standards, maintenance and merchandising to create a fully branded environment

Operational Excellence

  • Understand the importance of efficient store operations & support the GM in achieving this
  • Consistently adhere to all operational procedures
  • Take ownership for accuracy of information entered in POS & other technology as required
  • Enforce our people policies & ensure accurate and timely processing of employee paperwork (including but not limited to payroll & time/attendance, employee changes & employee discipline)
  • Protect our assets by adhering to all loss prevention and operational policies & procedures
  • Communicate merchandise needs to GM to support sales
  • Ensure strong partnership with your GM to ensure alignment & timely two-way communication

Drive the Business and Deliver Results

  • In partnership with the GM, ensure the store is on target to achieve financial targets through monitoring and improvement of measureable statistics that drive the business
  • Monitor team sales targets & other metrics, provide feedback and analysis to the GM
  • In partnership with the GM, manage your people resources to maximize sales, traffic flow, floor coverage and customer engagement; adjust schedules as necessary
  • Ensure disciplined control of payroll expenses

Requirements

Internal / External

  • 3-5 years of highly successful Sales Associate experience
  • 3-5 years of management experience in a luxury or service driven environment
  • At least 2 years of Key Holder or Selling Manager experience, with performance at an exemplary level Management &/or employee training experience in a previous role a plus
  • Prior experience as a GM/SM a plus

Please email a cover letter and resume that detail your luxury experience to: careers@whatgoesaroundnyc.com

Sales Associate - 'Stylist' (Beverly Hills, CA)

LUXURY RETAIL EXPERIENCE REQUIRED.

Stylists must provide excellent customer service and show a passion and knowledge for the breadth of product carried at What Goes Around Comes Around. They must consistently meet personal sales goals and are an integral part of the store’s success. Stylists should build a loyal client base by converting new customers and turning them into repeat clients. They must have a professional and courteous demeanor with all coworkers and customers.

Responsibilities:

Selling and Client Services

  • Greet all customers and provide excellent and attentive customer service
  • Consistently sell merchandise from all categories carried in store
  • Build and maintain a client book
  • Meet or exceed personal weekly and monthly sales goals
  • Meet minimum client outreach requirements

Visual Merchandising

  • Must maintain the store standards consistently throughout the day
  • Fold, straighten, and adjust product in cases as needed
  • Assist with inventory and floor sets when required

Operations

  • Keep store at operational and visual standards during the day and after close
  • Complete opening and closing checklists
  • Remove unwanted merchandise from fitting rooms
  • Follow all procedures in the POS system for ringing up sales

Requirements

  • Passion for sales, styling, and customer service
  • Follows all store policies and procedures
  • Is a team player
  • Maintains an elevated appearance that is representative of WGACA’s aesthetic
  • Record of increasing sales and consistently ranking as a top performer

Please email a cover letter and resume that detail your luxury experience to: careers@whatgoesaroundnyc.com

Seasonal Sales Associate - 'Stylist' (East Hampton, NY)

LUXURY RETAIL EXPERIENCE REQUIRED.

Stylists must provide excellent customer service and show a passion and knowledge for the breadth of product carried at What Goes Around Comes Around. They must consistently meet personal sales goals and are an integral part of the store’s success. Stylists should build a loyal client base by converting new customers and turning them into repeat clients. They must have a professional and courteous demeanor with all coworkers and customers.

Responsibilities:

Selling and Client Services

  • Greet all customers and provide excellent and attentive customer service
  • Consistently sell merchandise from all categories carried in store
  • Build and maintain a client book
  • Meet or exceed personal weekly and monthly sales goals
  • Meet minimum client outreach requirements

Visual Merchandising

  • Must maintain the store standards consistently throughout the day
  • Fold, straighten, and adjust product in cases as needed
  • Assist with inventory and floor sets when required

Operations

  • Keep store at operational and visual standards during the day and after close
  • Complete opening and closing checklists
  • Remove unwanted merchandise from fitting rooms
  • Follow all procedures in the POS system for ringing up sales

Requirements

  • Passion for sales, styling, and customer service
  • Follows all store policies and procedures
  • Is a team player
  • Maintains an elevated appearance that is representative of WGACA’s aesthetic
  • Record of increasing sales and consistently ranking as a top performer

Please email a cover letter and resume that detail your luxury experience to: careers@whatgoesaroundnyc.com

Client Experience Associate (Jersey City, NJ)

What Goes Around Comes Around is looking for a Luxury Client Experience Associate to interact with our clients via phone, e-mail, live chat, and social media. The ideal candidate will not only have excellent verbal and written communication skills but also be able to seamlessly resolve customer inquiries and issues with diplomatic ease.

Description

  • Cater to client needs via phone, e-mail, live chat, and social media
  • Create a positive and inviting phone (or email) environment for the discerning client by ensuring a seamless interaction that is well-above industry standards
  • Handle client questions and issues in a diplomatic way, ensuring a positive experience every time
  • Use professional phone and e-mail etiquette when handling all interactions
  • Diligently follow up with outstanding client issues
  • Facilitate and fulfill any special requests from clients
  • Maintain clear communications with the Client Experience Manager
  • Create and update electronic records of clients in Salesforce

Requirements

  • 1+ year(s) of prior experience in an upscale customer service environment
  • Superior communication skills, both verbal and written
  • Fluency in English, though knowledge of any additional languages is an advantage
  • Represent What Goes Around Comes Around’s luxury brand image with any client-facing interactions
  • A passion for luxury vintage product is preferred
  • A knowledge of luxury retail brands (Chanel, Hermès, Louis Vuitton, etc.) is a plus

Please email a cover letter and resume that detail your experience to: careers@whatgoesaroundnyc.com