Do You Ship Internationally?
Yes. WhatGoesAroundNYC.com now ships to over 100 countries via our international e-commerce partner Borderfree. For a list of available shipping countries and shopping currencies, please visit our international landing page.
What Will The Duties And Taxes On My Order Be?
Please note that product prices do not include duties and taxes. All duties and taxes will be calculated at checkout.
Duty (or customs tariffs) is set by the destination country customs authorities and is determined based on a combination of the country of origin or manufacturing of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that our e-commerce partner, Borderfree, supports. Value Added Tax (VAT) rates are set by the destination country. You will be able to view the guaranteed total amount of applicable duty and taxes/VAT for your order at checkout.
Are There Any Additional Costs When I Receive My Order?
No. You will be provided with a guaranteed order total in your local currency. The order total presented will be the exact amount that you will be billed by Borderfree. There will never be any additional costs billed upon delivery or due as COD charges.
What Payment Options Does Borderfree Support?
Currently, Borderfree supports Visa, MasterCard, PayPal, American Express, JCB, and China UnionPay.
How Can I Get In Touch With Customer Service?
Our team is here to help. Email firstname.lastname@example.org with any questions or concerns.
How Do I Return An Item?
If for any reason you are not satisfied with your international online purchase, email email@example.com to initiate a Return Merchandise Authorization, which is required to process a return.
Merchandise must be returned within 14 days. Please notify us within 7 days of receipt if you wish to return an item.
Merchandise must not be worn, altered, or washed and must have all tags attached.
Some items from WhatGoesAroundNYC.com ship with an attached security tag.
Merchandise returned without the original security tag, or a damaged security tag, may result in a delayed refund or may not qualify for a refund.
If you choose to return an item, our e-commerce partner, Borderfree, will provide you with a refund of the original merchandise price and any duties and taxes originally paid on the item in the same currency and using the same exchange rate as your original order. Please note that you will still be responsible for any shipping charges.
Can I Purchase Or Redeem International Gift Cards?
Unfortunately, we do not currently support the sale of gift cards to international customers or the redemption of gift cards for internationally-shipped orders.
When Am I Billed?
Your credit card will be billed by our e-commerce partner, Borderfree, at the time your parcel leaves the United States.
What Will My Credit-Card Statement Say?
Your credit card will be billed by our e-commerce partner, Borderfree, and your credit-card statement will read "BF*WGACA," with BF denoting the Borderfree network.
What Is Borderfree?
Borderfree is a groundbreaking global e-commerce solution that allows us to present our international shoppers with product prices in their local currency, aggressive international shipping costs and the lowest possible guaranteed order total. The Borderfree solution allows us to deliver the best possible shopping experience to our international customers so they can buy from us with certainty.