Ordering & Shipping
What payment methods do you accept?
We accept: Visa, MasterCard, American Express, Discover and PayPal.
Will I be charged tax?
We are required to collect local sales tax in California, New Jersey & New York.
How will I know that my order was accepted?
After you click "Place Order" an e-mail confirmation will be sent. You can also check the status of your order by logging into My Account. Click on "Order History" to review order status and to obtain a tracking number.
How can I change or cancel my order?
Please email firstname.lastname@example.org immediately after placing your order to make any changes. There may be some instances where we are unable to modify your order, we apologize for any inconvenience and will do our best to assist you.
When will my order ship?
Most Orders ship within 48 hours, Monday through Friday. Orders placed on weekends or holidays will begin processing the next business day. If items in your order are out of stock we'll notify you by e-mail.
Where do you ship?
We ship worldwide to over 100 countries and territories. If you are ordering from outside the US, please see our International FAQs.
If Standard Shipping is selected, your order will ship via UPS unless the delivery address is a PO Box in which case it will ship via Priority Mail. (US only)
How much is shipping?
Standard Shipping - $8.00 (3-7 business days)
Standard Shipping - FREE on orders over $350
UPS Two Day Shipping - $18.00 (2-3 business days)
Price adjustment policy
If an item from our website is marked down please contact us within 7 days from the date of shipment, we will honor a one time price adjustment. Credits will be applied back to the original form of payment.
We can only adjust prices for items purchased on the website.
Please note, we are unable to offer price adjustments for temporary promotions or discounts. Promotions or discounts cannot be applied retroactively to orders placed before the promotion discount was activated.