Returns & Exchanges


Return Policy

Items purchased in store are final sale.

Items purchased at a partner shop must follow the return policy from which the item was purchased.

Online orders from WhatGoesAroundNYC.com may be returned within 14 days of delivery. Merchandise must not be worn, altered, or washed and merchandise must have all tags attached.

Some items from WhatGoesAroundNYC.com ship with an additional attached security tag. Merchandise returned without the original security tag or a damaged security tag may result in a delayed refund or may not qualify for a refund.

All items must be returned in the same condition as delivered. This includes no odors such as smoke or perfume, no alterations of any kind and no split seams or additional wear. We photograph and document all vintage and pre-owned items that we ship out (at the time of packing) in order to ensure that any returns come back in the same condition as sent.

Shipping and handling charges are not refundable. Packages that arrive COD may be denied or the COD amount may be deducted from your return.

Please note, items that have been marked down from their original price are considered final sale and are ineligible for return.

What Goes Around Comes Around reserves the right, at its sole discretion, to revise the list of non-returnable items at any time.

Return And Exchange Guidelines

Expedited shipping fees will not be refunded.

Items purchased online may not be exchanged or refunded in store.

Store credits issued for online returns can only be used online.

Return Instructions

To return items, you can use our online returns feature.
  • Sign into online returns with your order number and billing ZIP code
  • Select eligible items to return and tell us why you're returning them
  • Print out a UPS shipping label
  • Pack up your item(s)
  • Drop off at any UPS store
  • Track your return easily online
If you prefer not to use online returns, please contact us directly by calling our customer care team at 1-800-880-4850 or emailing us at: help@whatgoesaroundnyc.com.

We will issue your refund after we receive the return. Please allow up to 5 business days for us to process the return. We encourage you to send the item back via UPS or some other insured, traceable means as you are responsible for the item until it reaches us and we sign for it.

Shipping Charges are non-refundable.

Items purchased on our website may not be exchanged or returned at our retail locations.

Refunds And Processing Time

If your return arrives at What Goes Around Comes Around within the 14-day timeline specified above, your refund will be processed in the original form of payment within 5 business days. You will be notified via email to the address listed on your account when this transaction has taken place. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

Exchanges

If for some reason you are unhappy with your purchase, we can exchange the item for a different item. A customer service representative will contact you to help you find your desired item and process your exchange.

Our standard return policy applies to all exchanges.