FAQ

Ordering & Shipping

What payment menthod do you accept?

We accept: Visa, MasterCard, American Express, Discover, PayPal and Affirm.

Will I be charged tax?

We are required to collect local sales tax in California, Florida, New Jersey & New York.

How will I know my order was accepted?

After you click "Place Order" an e-mail confirmation will be sent. You can also check the status of your order by logging into My Account. Click on "Order History" to review order status and to obtain a tracking number.

How can I change or cancel my order?

Please email orders@whatgoesaroundnyc.com immediately after placing your order to make any changes. There may be some instances where we are unable to modify your order, we apologize for any inconvenience and will do our best to assist you.

When Will my order ship?

Most Orders ship within 48 hours, Monday through Friday. Orders placed on weekends or holidays will begin processing the next business day. If items in your order are out of stock we'll notify you by e-mail.

Where do you ship?

We ship worldwide to over 100 countries and territories. If you are ordering from outside the US, please see our International FAQs

If Standard Shipping is selected, your order will ship via UPS unless the delivery address is a PO Box in which case it will ship via Priority Mail. (US only)

How much is shipping?

United States:
UPS Ground Shipping - Free Shipping and Returns.
UPS Expedited Shipping is calculated by UPS based on your location

Price Adjustment Policy

If an item from our website is marked down please contact us within 7 days from the date of shipment, we will honor a one time price adjustment. Credits will be applied back to the original form of payment. 

We can only adjust prices for items purchased on the website. 

Please note, we are unable to offer price adjustments for temporary promotions or discounts. Promotions or discounts cannot be applied retroactively to orders placed before the promotion discount was activated.
Returns & Exchanges

Return Policy

Holiday Return Policy: Items ordered between November 23rd and January 1st may be returned or exchanged by January 16th 2018. Items marked Final Sale may not be returned or exchanged. All other restrictions and rules apply.

We understand the need to inspect your purchase in person. Online orders may be returned within 14 days of delivery. Please notify us within 7 days of receipt if you wish to return an item. 

Merchandise must not be worn, altered, or washed. 

Merchandise must have all tags attached. 

Some items from WhatGoesAroundNYC.com ship with an attached security tag. 

Merchandise returned without the original security tag, or a damaged security tag, may result in a delayed refund or may not qualify for a refund. 

All items must be returned in the same condition as delivered. This includes no odors such as smoke or perfume, no alterations of any kind and no split seams. We photograph and document all vintage items that we ship out (at the time of packing) in order to ensure that any returns come back in the same condition as sent. 

Please Note: Shipping and handling charges are not refundable. Packages that arrive COD may be denied, or the COD amount may be deducted from your return. 

Final Sale items (including in store purchases) may not be returned.

Return And Exchange Guidelines

If you return an order that qualified for free shipping, the original shipping fee may be deducted from your refund. 

If you return item(s) on a multiple item order and the balance of the order no longer qualifies for free shipping, the original shipping fee may be deducted from your refund.

Return Instructions

1.) Please contact us with the reason for the return to obtain a Return Authorization within 7 days of receipt.

2.) Once you have the return authorrization, please include the original packing slip and the reason for the return. 

3.) We can supply a return UPS label to: 

What Goes Around Comes Around 
Web Returns 
155 Van Wagenen Ave 
4th Floor 
Jersey City, NJ 07306 

4.) We will issue your refund after we receive the return. Please allow up to 5 business days for us to process the return. We encourage you to send the item back via UPS or some other insured, traceable means as you are responsible for the item until it reaches us and we sign for it. 

Shipping Charges are non-refundable. 

Items purchased on our website may not be exchanged or returned at our retail locations.

Refunds And Processing Time

If your return arrives at What Goes Around Comes Around within the 14 day timeline specified above, your refund will be processed in the original form of payment within 5 business days. You will be notified via email to the address listed on your account when this transaction has taken place. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

Exchanges

If for some reason you are unhappy with your purchase, we are more than happy to exchange the item for a different item of equal value. If your requested exchange is different in price, we will contact you to sort out the difference. 

Our standard return policy applies to all exchanges.

Do You Ship Internationally?

Yes. WhatGoesAroundNYC.com now ships to over 100 countries via our international e-commerce partner Borderfree. For a list of available shipping countries and shopping currencies, please visit our international landing page.

What Will The Duties And Taxes On My Order Be?

Please note that product prices do not include duties and taxes. All duties and taxes will be calculated at checkout. 

Duty (or customs tariffs) is set by the destination country customs authorities and is determined based on a combination of the country of origin or manufacturing of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that our e-commerce partner, Borderfree, supports. Value Added Tax (VAT) rates are set by the destination country. You will be able to view the guaranteed total amount of applicable duty and taxes/VAT for your order at checkout.

Are There Any Additional Costs When I Receive My Order?

No. You will be provided with a guaranteed order total in your local currency. The order total presented will be the exact amount that you will be billed by Borderfree. There will never be any additional costs billed upon delivery or due as COD charges.

What Payment Options Does Borderfree Support?

Currently, Borderfree supports Visa, MasterCard, PayPal, American Express, JCB, and China UnionPay.

How Can I Get In Touch With Customer Service?

Our team is here to help. Email orders@whatgoesaroundnyc.com with any questions or concerns.

How Do I Return An Item?

If for any reason you are not satisfied with your international online purchase, email orders@whatgoesaroundnyc.com to initiate a Return Merchandise Authorization, which is required to process a return. 

Merchandise must be returned within 14 days. Please notify us within 7 days of receipt if you wish to return an item. 

Merchandise must not be worn, altered, or washed and must have all tags attached. 

Some items from WhatGoesAroundNYC.com ship with an attached security tag. 

Merchandise returned without the original security tag, or a damaged security tag, may result in a delayed refund or may not qualify for a refund. 

If you choose to return an item, our e-commerce partner, Borderfree, will provide you with a refund of the original merchandise price and any duties and taxes originally paid on the item in the same currency and using the same exchange rate as your original order. Please note that you will still be responsible for any shipping charges.

Can I Purchase Or Redeem International Gift Cards?

Unfortunately, we do not currently support the sale of gift cards to international customers or the redemption of gift cards for internationally-shipped orders.

When Am I Billed?

Your credit card will be billed by our e-commerce partner, Borderfree, at the time your parcel leaves the United States.

What Will My Credit-Card Statement Say?

Your credit card will be billed by our e-commerce partner, Borderfree, and your credit-card statement will read "BF*WGACA," with BF denoting the Borderfree network.

What Is Borderfree?

Borderfree is a groundbreaking global e-commerce solution that allows us to present our international shoppers with product prices in their local currency, aggressive international shipping costs and the lowest possible guaranteed order total. The Borderfree solution allows us to deliver the best possible shopping experience to our international customers so they can buy from us with certainty.

Do you consign?

WGACA buys your items outright, via check or store credit. We do not consign.

How long is the appraisal/approval process?

The process takes approximately 3 weeks. An email response to photos submitted will take 24 – 48 hours. After receipt, the buying team will approve your item within 2 days and confirm their final offer. Should you accept this offer, we mail a check to you within 14 days.

How do I submit my items to be appraised for buy-back?

Please visit this link.

How do I send my item to be appraised?

Someone from our Buying team will contact you with shipping instructions and details.

How will I know if my items have been received?

You will receive an email. You can always check the status of your items in My Account.

Is there a maximum number of items that can be submitted for purchase?

No, there is not a maximum number. However, each item has to be individually submitted, here.

What is the payment schedule/How long until I receive my payment?

We issue payment within 2 weeks of your merchandise being received. You may be paid via check in the mail, wire payment (10% processing fee will apply) or site credit (earn an extra 20%).

What are the advantages to trading in and receiving Lux Bucks vs. receiving cash?

Lux Bucks amount is 20% more than the monetary payment amount. Lux Bucks can be redeemed at any store location as well as online, and has an expiration of one year from issued date.

What brands do you accept?

We currently accept Balenciaga, Bottega Veneta, Celine, Chanel, Chloe, Chrome Hearts, Dior, Fendi, Givenchy, Goyard, Gucci, Hermes, Louis Vuitton, Prada, Rolex and YSL.

What items do you accept?

We currently accept Bags, Wallets, Home Items, Belts, Watches, Scarves, Neck Ties, Jewelry and other small accessories.

What items do you not accept?

We do not accept footwear, unbranded handbags and accessories, items with excessive wear, items that are broken or need repair and items not on the approved list of brands.

How do you determine pricing?

At the time of submission, it is difficult for us to provide price quotes for items as often times items need to be repaired and pricing is dependent upon condition. As such, we do not provide retail price quotes. Rarity of sourcing is a major factor, and if an item offered is something we can reliably find at lower prices; we simply cannot go above our approved historical offer prices.

Do you buy items I recently purchased from a store for an appreciated valuation?

We do not assist sellers in “flipping” recently purchased items at above resell. Paying these elevated prices unfortunately makes it so that we would have no choice but to price above true resale value, which is not our policy.

Is my item real or fake?

We do not confirm authenticity as part of the buying program, except to approve items we are interested in purchasing. For items we may pass on, or items that the clients are curious about but are not interested in selling, we plan to offer a paid authentication service. Keep an eye on our website as this service is coming soon!

Will you price match your quote to another site?

We do not price match.

Do you take Men's luxury accessories?

Yes, but again, no footwear.