How do you authenticate your products?
Where do you get your products?
What payment methods do you accept?
What is Affirm?
Will I be charged tax?
How will I know my order was accepted?
How can I change or cancel my order?
When Will my order ship?
Where do you ship?
If Standard Shipping is selected, your order will ship via UPS unless the delivery address is a PO Box in which case it will ship via Priority Mail. (US only)
How much is shipping?
UPS Ground Shipping - Free Shipping and Returns.
UPS Expedited Shipping is calculated by UPS based on your location
Price Adjustment Policy
Items purchased at a partner shop must follow the return policy from which the item was purchased.
Online orders from WhatGoesAroundNYC.com may be returned within 14 days of delivery. Merchandise must not be worn, altered, or washed and merchandise must have all tags attached.
Some items from WhatGoesAroundNYC.com ship with an additional attached security tag. Merchandise returned without the original security tag or a damaged security tag may result in a delayed refund or may not qualify for a refund.
All items must be returned in the same condition as delivered. This includes no odors such as smoke or perfume, no alterations of any kind and no split seams or additional wear. We photograph and document all vintage and pre-owned items that we ship out (at the time of packing) in order to ensure that any returns come back in the same condition as sent.
Shipping and handling charges are not refundable. Packages that arrive COD may be denied or the COD amount may be deducted from your return.
Please note, items that have been marked down from their original price are considered final sale and are ineligible for return.
What Goes Around Comes Around reserves the right, at its sole discretion, to revise the list of non-returnable items at any time.
Return And Exchange Guidelines
Items purchased online may not be exchanged or refunded in store.
Store credits issued for online returns can only be used online.
- Sign into online returns with your order number and billing ZIP code
- Select eligible items to return and tell us why you're returning them
- Print out a UPS shipping label
- Pack up your item(s)
- Drop off at any UPS store
- Track your return easily online
We will issue your refund after we receive the return. Please allow up to 5 business days for us to process the return. We encourage you to send the item back via UPS or some other insured, traceable means as you are responsible for the item until it reaches us and we sign for it.
Shipping Charges are non-refundable.
Items purchased on our website may not be exchanged or returned at our retail locations.
Refunds And Processing Time
Our standard return policy applies to all exchanges.
Do You Ship Internationally?
What Is Borderfree?
What Will The Duties And Taxes On My Order Be?
Duties (or customs tariffs) are set by the destination country's customs authorities and are determined based on a combination of the country of origin (manufacturing) of the goods and the classification of that merchandise used by the countries that Borderfree supports. International taxes (such as Value Added Tax, or VAT) are set by the destination country. You will be able to view the total with applicable duty and VAT within the Borderfree checkout process.
Are There Any Additional Costs When I Receive My Order?
What Payment Options Does Borderfree Support?
How Can I Get In Touch With Customer Service?
How Do I Return An Item?
Merchandise must be returned within 14 days. Please notify us within 7 days of receipt if you wish to return an item.
Merchandise must not be worn, altered, or washed and must have all tags attached.
Some items from WhatGoesAroundNYC.com ship with an attached security tag.
Merchandise returned without the original security tag, or a damaged security tag, may result in a delayed refund or may not qualify for a refund.
If you choose to return an item, our e-commerce partner, Borderfree, will provide you with a refund of the original merchandise price and any duties and taxes originally paid on the item in the same currency and using the same exchange rate as your original order. Please note that you will still be responsible for any shipping charges.