FAQ

About Us

How do you authenticate your products?

We have in-house professional authenticators that have authenticated thousands of luxury vintage items from the most prestigious brands.

Where do you get your products?

Our expert buyers have sourcing partners around the world that look for the most pristine and rare vintage finds. We also buy directly from our vintage-loving clients. If you would like to sell to us see our Sell To US FAQs.
Ordering & Shipping

What payment menthod do you accept?

We accept: Visa, MasterCard, American Express, Discover, PayPal and Affirm.

What is Affirm?

Affirm is a loan company that allows you to pay in stores or online with your Affirm account.

Will I be charged tax?

We are required to collect local sales tax in California, Florida, New Jersey, New York & Pennsylvania.

How will I know my order was accepted?

An email confirmation will be sent after you click Place Order. You can also check the status of your order by logging into My Account. Click on Order History to review order status and to obtain a tracking number.

How can I change or cancel my order?

Please email help@whatgoesaroundnyc.com immediately after placing your order to make any changes. There may be some instances where we are unable to modify your order, we apologize for any inconvenience and will do our best to assist you.

When Will my order ship?

Most orders ship within 48 hours if placed Monday through Friday. Orders placed on weekends or holidays will begin processing the next business day. We'll notify you via e-mail if items in your order are out of stock.

Where do you ship?

We ship worldwide to over 100 countries and territories. If you are ordering from outside the US, please see our International FAQs

If Standard Shipping is selected, your order will ship via UPS unless the delivery address is a PO Box in which case it will ship via Priority Mail. (US only)

How much is shipping?

United States:
UPS Ground Shipping - Free Shipping and Returns.
UPS Expedited Shipping is calculated by UPS based on your location

Price Adjustment Policy

If an item from our website is marked down within 7 days from the date of shipment, we will honor a one-time price adjustment. We are unable to offer price adjustments for temporary promotions or discounts. Promotions or discounts cannot be applied retroactively to orders placed before the promotion or discount was activate. We can only adjust prices for items purchased on the website. Refunds will be applied back to the original form of payment.
Returns & Exchanges

Return Policy

Items purchased in store are final sale.

Items purchased at a partner shop must follow the return policy from which the item was purchased.

Online orders from WhatGoesAroundNYC.com may be returned within 14 days of delivery. Merchandise must not be worn, altered, or washed and merchandise must have all tags attached.

Some items from WhatGoesAroundNYC.com ship with an additional attached security tag. Merchandise returned without the original security tag or a damaged security tag may result in a delayed refund or may not qualify for a refund.

All items must be returned in the same condition as delivered. This includes no odors such as smoke or perfume, no alterations of any kind and no split seams or additional wear. We photograph and document all vintage and pre-owned items that we ship out (at the time of packing) in order to ensure that any returns come back in the same condition as sent.

Shipping and handling charges are not refundable. Packages that arrive COD may be denied or the COD amount may be deducted from your return.

Please note, items that have been marked down from their original price are considered final sale and are ineligible for return.

What Goes Around Comes Around reserves the right, at its sole discretion, to revise the list of non-returnable items at any time.

Return And Exchange Guidelines

Expedited shipping fees will not be refunded.

Items purchased online may not be exchanged or refunded in store.

Store credits issued for online returns can only be used online.

Return Instructions

To return items, you can use our online returns feature.
  • Sign into online returns with your order number and billing ZIP code
  • Select eligible items to return and tell us why you're returning them
  • Print out a UPS shipping label
  • Pack up your item(s)
  • Drop off at any UPS store
  • Track your return easily online
If you prefer not to use online returns, please contact us directly by calling our customer care team at 1-800-880-4850 or emailing us at: help@whatgoesaroundnyc.com.

We will issue your refund after we receive the return. Please allow up to 5 business days for us to process the return. We encourage you to send the item back via UPS or some other insured, traceable means as you are responsible for the item until it reaches us and we sign for it.

Shipping Charges are non-refundable.

Items purchased on our website may not be exchanged or returned at our retail locations.

Refunds And Processing Time

If your return arrives at What Goes Around Comes Around within the 14-day timeline specified above, your refund will be processed in the original form of payment within 5 business days. You will be notified via email to the address listed on your account when this transaction has taken place. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

Exchanges

If for some reason you are unhappy with your purchase, we can exchange the item for a different item. A customer service representative will contact you to help you find your desired item and process your exchange.

Our standard return policy applies to all exchanges.
International

Do You Ship Internationally?

Yes. WhatGoesAroundNYC.com now ships to over 100 countries via our international e-commerce partner Borderfree. For a list of available shipping countries and shopping currencies, please visit our international landing page.

What Is Borderfree?

Borderfree is our global e-commerce partner that allows our international clients to shop with their local currency securely online, receive cost-effective international shipping costs, prepay duties and taxes and receive the best possible price and an exceptional shopping experience.

What Will The Duties And Taxes On My Order Be?

Please note that product prices do not include duties and taxes. All duties and taxes will be calculated at checkout.

Duties (or customs tariffs) are set by the destination country's customs authorities and are determined based on a combination of the country of origin (manufacturing) of the goods and the classification of that merchandise used by the countries that Borderfree supports. International taxes (such as Value Added Tax, or VAT) are set by the destination country. You will be able to view the total with applicable duty and VAT within the Borderfree checkout process.

Are There Any Additional Costs When I Receive My Order?

No. You will be provided with a guaranteed order total in your local currency. The order total presented will be the exact amount that you will be billed by Borderfree. There will never be any additional costs billed upon delivery or due as COD charges.

What Payment Options Does Borderfree Support?

Currently, Borderfree supports Visa, MasterCard, PayPal, American Express, JCB, and China UnionPay.

How Can I Get In Touch With Customer Service?

Our team is here to help. Email help@whatgoesaroundnyc.com with any questions or concerns.

How Do I Return An Item?

If for any reason you are not satisfied with your international online purchase, email help@whatgoesaroundnyc.com to initiate a Return Merchandise Authorization, which is required to process a return. Include your order number, item purchased and reason for the return. Merchandise must not be worn, altered, or washed and merchandise must have all tags attached. Borderfree will send return instructions via email. Some items from WhatGoesAroundNYC.com ship with an additional attached security tag. Merchandise returned without the original security tag or a damaged security tag may result in a delayed refund or may not qualify for a refund.

Merchandise must be returned within 14 days. Please notify us within 7 days of receipt if you wish to return an item. 

Merchandise must not be worn, altered, or washed and must have all tags attached. 

Some items from WhatGoesAroundNYC.com ship with an attached security tag. 

Merchandise returned without the original security tag, or a damaged security tag, may result in a delayed refund or may not qualify for a refund. 

If you choose to return an item, our e-commerce partner, Borderfree, will provide you with a refund of the original merchandise price and any duties and taxes originally paid on the item in the same currency and using the same exchange rate as your original order. Please note that you will still be responsible for any shipping charges.

Can I Purchase Or Redeem International Gift Cards?

Unfortunately, we do not currently support the sale of gift cards to international customers or the redemption of gift cards for internationally-shipped orders.

When Am I Billed?

Your credit card will be billed by our e-commerce partner, Borderfree, at the time your parcel leaves the United States.

What Will My Credit-Card Statement Say?

Your credit card will be billed by our e-commerce partner Borderfree and your credit card statement will read "BF*WGACA".
Sell To Us

Do you consign?

WGACA buys your items outright, via check or store credit. We do not consign.

How long is the appraisal/approval process?

The process takes approximately 3 weeks. An email response to photos submitted will take 24 – 48 hours. After receipt, the buying team will approve your item within 2 days and confirm their final offer. Should you accept this offer, we mail a check to you within 14 days.

How do I submit my items to be appraised for buy-back?

Please visit this link.

How do I send my item to be appraised?

Someone from our Buying team will contact you with shipping instructions and details.

How will I know if my items have been received?

You will receive an email. You can always check the status of your items in My Account.

Is there a maximum number of items that can be submitted for purchase?

No, there is not a maximum number. However, each item has to be individually submitted, here.

What is the payment schedule/How long until I receive my payment?

We issue payment within 2 weeks of your merchandise being received. You may be paid via check in the mail, wire payment (10% processing fee will apply) or site credit (earn an extra 20%).

What are the advantages to trading in and receiving Lux Bucks vs. receiving cash?

Lux Bucks amount is 20% more than the monetary payment amount. Lux Bucks can be redeemed at any store location as well as online, and has an expiration of one year from issued date.

What brands do you accept?

We currently accept Balenciaga, Bottega Veneta, Celine, Chanel, Chloe, Chrome Hearts, Dior, Fendi, Givenchy, Goyard, Gucci, Hermes, Louis Vuitton, Prada, Rolex and YSL.

What items do you accept?

We currently accept Bags, Wallets, Home Items, Belts, Watches, Scarves, Neck Ties, Jewelry and other small accessories.

What items do you not accept?

We do not accept footwear, unbranded handbags and accessories, items with excessive wear, items that are broken or need repair and items not on the approved list of brands.

How do you determine pricing?

At the time of submission, it is difficult for us to provide price quotes for items as often times items need to be repaired and pricing is dependent upon condition. As such, we do not provide retail price quotes. Rarity of sourcing is a major factor, and if an item offered is something we can reliably find at lower prices; we simply cannot go above our approved historical offer prices.

Do you buy items I recently purchased from a store for an appreciated valuation?

We do not assist sellers in “flipping” recently purchased items at above resell. Paying these elevated prices unfortunately makes it so that we would have no choice but to price above true resale value, which is not our policy.

Is my item real or fake?

We do not confirm authenticity as part of the buying program, except to approve items we are interested in purchasing. For items we may pass on, or items that the clients are curious about but are not interested in selling, we plan to offer a paid authentication service. Keep an eye on our website as this service is coming soon!

Will you price match your quote to another site?

We do not price match.

Do you take Men's luxury accessories?

Yes, but again, no footwear.