FAQ

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GENERAL QUESTIONS

How do you authenticate your products?

We have professional in-house authenticators that have authenticated thousands of luxury vintage items from the most prestigious brands. Our proprietary multi-tiered authentication process ensures that pieces are reviewed three times before the item is available for sale.

Where do you get your products?

Our expert buyers have sourcing partners around the world that look for the most pristine and rare vintage finds. We also buy directly from our vintage-loving clients. If you would like to sell to us see our Sell To US FAQs.

What are Flawed Gems?

Our Flawed Gems edit is a collection of pieces each containing imperfections that are only a few steps away from being your go-to accessory. These well-loved picks may require a repair of some kind or the addition of a missing part, which is factored into the modest price points. Please note, we have carefully documented apparent defects in the images.

Are items online available in store?

Every piece on WhatGoesAroundNYC.com is unique and some pieces may ship from one of our retail stores.

ORDERING & SHIPPING

What Payment Method Do You Accept?

We accept Visa, MasterCard, American Express, Discover, PayPal and Affirm.

What is Affirm?

Affirm is a loan company that allows you to pay in stores or online with your Affirm account.

Will I Be Charged Tax?

We are required to collect local sales tax in California, Florida, New Jersey, New York and Pennsylvania.

How Will I Know My Order Was Accepted?

An email confirmation will be sent after you click Place Order. You can also check the status of your order by logging into My Account. Click on Order History to review order status and to obtain a tracking number.

How Can I Change Or Cancel My Order?

Please email help@whatgoesaroundnyc.com immediately after placing your order to make any changes. There may be some instances where we are unable to modify your order, we apologize for any inconvenience and will do our best to assist you.

When Will My Order Ship?

Most orders ship within 2 business days. Orders placed on weekends or holidays will begin processing the next business day. We'll notify you via e-mail if items in your order are out of stock or delayed.

Where Do You Ship?

We ship to over 100 countries and territories worldwide. If you are ordering from outside the United States, please see our International FAQs.
If Standard Shipping is selected, your order will ship via UPS. If your shipping address is a P.O. Box, your order will ship via USPS Priority Mail. (US only)

How Much Is Shipping?

Orders have flat rate shipping of $10 for UPS Ground. We can expedite delivery via UPS. Shipping address determines shipping charges.

What Is Your Price Adjustment Policy?

If an item from our website is marked down within 7 days from the date of shipment, we will honor a one-time price adjustment. We are unable to offer price adjustments for temporary promotions or discounts. Promotions or discounts cannot be applied retroactively to orders placed before the promotion or discount was active.
We can only adjust prices for items purchased on the website. Refunds will be applied back to the original form of payment.

RETURNS & EXCHANGES

RETURNS

All items purchased in-store are final sale. Items purchased online cannot be exchanged or returned in-store.

All items purchased from a retail partner must follow the return policy of that retailer.

If you purchased more than one item, please note you may receive multiple packages. You will be provided tracking information for each shipment.

All return requests must receive authorization from the Customer Care team. If you wish to return an online order, you must notify Customer Care within 7 days of receiving your order and your return package must be shipped back within 10 days of receiving your order.

Items marked as Final Sale are not eligible for return. Items purchased with promotional discounts of 30% or greater may not be returned. All Flawed Gem selections are final sale and no returns will be permitted.

Merchandise must have all tags attached, including the security tag, to qualify for refund. All items must be returned in the same condition as delivered. Items may not be worn, altered, damaged, or washed. Items returned with odors such as smoke or perfume will not be accepted. We photograph and document all conditions at the time of packaging orders to verify the return condition. Merchandise returned that does not meet these requirements may not qualify for a refund.

We reserve the right to refuse any return that does not comply with the conditions stated above. If your return does not comply with the conditions stated above, the package will be sent back to you and a refund will not be granted. Returns are free, however original shipping and handling charges are nonrefundable.

Credits issued online may only be used online.

Unauthorized returns will be refused and shipped back to sender.

Return Instructions

We hope you love your purchase, but if for any reason you’re not in love, we offer free returns.

All online order return requests must be initiated within 7 days of receipt to be eligible for a return. Follow these steps to initiate a return:

  1. Request a Return Authorization by emailing us at help@whatgoesaroundnyc.com or calling us at 800-880-4850. We respond to emails and voicemails Monday–Friday and will do our best to respond within 48 hours to your inquiry. Your return request is honored by the date you contacted us.
  2. A member of our Customer Care team will review your request and email you instructions for processing your return and how to print your return label.
  3. Use the return label provided to you by WGACA on your package to send back your return. Please note: we are not responsible for items lost in transit that are shipped with an unauthorized label; always use the label provided to you by WGACA.

Refunds & Processing Time

Your account will be credited within 3 business days of receipt, less any original shipping charges. Please note that it may take up to 10 additional days for the refund to show up on your account statement, depending on your credit issuer's processing time..

Exchanges

If for any reason you are not happy with your purchase, we can exchange the item for a different item. A customer care team member will help you find your desired item and assist you in your exchange. Our Standard Return Policy applies to all exchanges.

Extended Holiday Return Policy

For the holiday season we are extending our return timeline to accommodate gift-giving. Orders placed between November 26, 2020 and December 25, 2020 are eligible for the extended holiday policy. Return requests for items purchased during this period must be submitted to our Customer Care Team by Friday, Jan. 8, 2021.

All other standard return policies apply, including items marked as Final Sale which are not eligible for return.

Holiday Shipping Guidelines & Recommendations

We always aim to fulfill and ship orders within two days of an order being placed. During heavy order volume seasons, like Holiday, please allow for extra time. The best way to assure your item arrives in time is to shop early! However, we know that is not always possible and we’ve included “Ship-by” dates to help you plan.

We encourage selecting expedited shipping at checkout if you should need to receive your order by a specific date. We ship orders Monday–Friday. All orders placed with expedited shipping are prioritized and sent out the same day if received before 1pm EST, Monday–Friday.

Holiday Shipping Deadlines

To assure your order arrives by December 24, 2020 we recommend ordering by these dates for Domestic shipments:

  1. December 15 UPS® Ground
  2. December 20 UPS 3 Day Select®
  3. December 21 UPS 2nd Day Air®
  4. December 22 UPS Next Day Air®

For international orders, we recommend you review our international shipping timetable, linked to HERE.

INTERNATIONAL

Do You Ship Internationally?

Yes. WhatGoesAroundNYC.com ships to over 100 countries via our international e-commerce partner Borderfree. For a list of available shipping countries and shopping currencies, please visit our international landing page.

What Is Borderfree?

Borderfree is our global e-commerce partner that allows our international clients to shop with their local currency securely online, receive cost-effective international shipping costs, prepay duties and taxes and receive the best possible price and an exceptional shopping experience.

What Will The Duties And Taxes On My Order Be?

Please note that product prices do not include duties and taxes. All duties and taxes will be calculated at checkout.
Duties (or customs tariffs) are set by the destination country’s customs authorities and are determined based on a combination of the country of origin (manufacturing) of the goods and the classification of that merchandise used by the countries that Borderfree supports. International taxes (such as Value Added Tax, or VAT) are set by the destination country. You will be able to view the total with applicable duty and VAT within the Borderfree checkout process.

Are There Any Additional Costs When I Receive My Order?

No. You will be provided with a guaranteed order total in your local currency. The order total presented will be the exact amount that you will be billed by Borderfree. There will never be any additional costs billed upon delivery or due as COD charges.

What Payment Options Does Borderfree Support?

Currently, Borderfree supports Visa, MasterCard, PayPal, American Express, JCB, and China UnionPay. How Can I Contact Customer Service? Our team is here to help. Email help@whatgoesaroundnyc.com with any questions or concerns.

How Do I Return An Item?

If for any reason you are not satisfied with your international online purchase, email help@whatgoesaroundnyc.com to initiate a Return Merchandise Authorization, which is required to process a return. Include your order number, item purchased and reason for the return. Merchandise must not be worn, altered, or washed and merchandise must have all tags attached. Borderfree will send return instructions via email. Some items from WhatGoesAroundNYC.com ship with an additional attached security tag. Merchandise returned without the original security tag or a damaged security tag may result in a delayed refund or may not qualify for a refund.
Orders may be returned within 14 days of delivery. Please email help@whatgoesaroundnyc.com within 7 days of receipt if you wish to return an item.
All items must be returned in the same condition as delivered. This includes no odors such as smoke or perfume, no alterations of any kind and no split seams. We photograph and document all vintage items that we ship out (at the time of packing) to ensure that any returns come back in the same condition as sent.
Shipping and handling charges are not refundable. Packages that arrive COD may be denied or the COD amount may be deducted from your return.
Final sale items may not be returned.

Can I Purchase Or Redeem International Gift Cards?

Unfortunately, we do not currently support the sale of gift cards to international customers or the redemption of gift cards for internationally shipped orders.

When Am I Billed?

Your credit card will be billed by our e-commerce partner Borderfree at the time your parcel leaves the United States.

What Will My Credit Card Statement Say?

Your credit card will be billed by our e-commerce partner Borderfree and your credit card statement will read "BF*WGACA".

SELL TO US

Do You Consign?

WGACA buys your items outright via check or store credit. We do not consign.

How Long Is The Appraisal/Approval Process?

The process takes approximately 3 weeks. An email response to photos submitted will take approximate;y 2 business days. After receipt of the item, the buying team will approve your item within 2 business days and confirm the final offer. When you accept the offer, a check will be mailed to you within 14 days.

How Do I Submit My Items For Sale?

Please visit this link.

How Do I Send My Item To You?

A buying team member will contact you with shipping instructions and details after you complete the online application.

How Will I Know If My Item(s) Has Been Received?

You will receive a confirmation email when your items have been received.

Is There A Maximum Number Of Items That Can Be Submitted For Purchase?

No, there is not a maximum number of items that we will accept.

What Is The Payment Schedule/How Long Until I Receive My Payment?

We issue payment within 2 weeks of receiving your items. We can issue payment via mailed check, wire payment (10% processing fee will apply) or store credit (earn an extra 20%).

What Are The Advantages To Receiving Store Credit Over Receiving Cash?

Sellers receive 20% more than the cash payment amount when opting to receive store credit in lieu of cash. Store credit can be redeemed at any store location as well as online and expire one year from issued date.

What Brands Do You Accept?

We currently accept Balenciaga, Bottega Veneta, Celine, Chanel, Chloé, Chrome Hearts, Dior, Fendi, Givenchy, Goyard, Gucci, Hermès, Louis Vuitton, Prada, Rolex and YSL.

What Items Do You Accept?

We currently accept bags, wallets, home items, belts, watches, scarves, neck ties, jewelry and other small accessories.

What Items Do You Not Accept?

We do not accept footwear, unbranded handbags and accessories, items with excessive wear, items that are broken or need repair and items not on the approved list of brands.

How Do You Determine Pricing?

The specific item and condition determine the selling price. Rarity of sourcing is also a major factor, and if an item offered is something we can reliably find at lower prices; we simply cannot go above our approved historical offer prices.

Can You Help Me Flip My Items?

We do not assist sellers in "flipping" recently purchased items for an above retail sell price. It is not our policy to price our items above true resale value for profit.

Is My Item Real Or Fake?

We do not confirm authenticity as part of the buying program, except to approve items we are interested in purchasing. For items we may pass on, or items that the clients are curious about but are not interested in selling, we plan to offer a paid authentication service. Keep an eye on our website as this service is coming soon!

Will You Price Match My Quote From Another Site?

We do not price match.

Do You Take Men's Luxury Accessories?

Yes. We currently accept bags, wallets, belts, watches, scarves, neck ties, jewelry and other small accessories from the following brands: Balenciaga, Bottega Veneta, Celine, Chanel, Chloé, Chrome Hearts, Dior, Fendi, Givenchy, Goyard, Gucci, Hermès, Louis Vuitton, Prada, Rolex and Yves Saint Laurent. We do not accept footwear.