FAQs

General Questions

01. How do you authenticate products?

We have in-house professional authenticators with experience authenticating thousands of luxury items from prestigious designer brands. Our proprietary multi-tiered authentication process ensures that each piece is reviewed three times before the item is available for sale. To learn more about our authentication process, please click here.

02. Where do you get your products?

Our expert buyers have sourcing partners around the world that look for the most pristine and rare vintage finds. In addition, we buy from auction houses globally as well as directly from our vintage-loving clients. If you would like to sell to us, please click here.

03. Will I be charged tax?

Sales tax will be calculated and applied to your purchase prior to checkout. It is contingent on your state’s current tax rate.

04. What payment methods does WGACA accept?

We accept Visa, MasterCard, American Express, Discover, Affirm and PayPal.
For information on our partnership with Affirm, please click here.
For more general information on how Affirm works, please click here.
We do not offer layaway options.

05. What is your price adjustment policy?

We do not offer price adjustments. Each WGACA item is unique in its grade and age and because of this, its pricing is subject to various conditions. 

06. Are items available in store?

Some of our items listed online are housed in either our Soho or Beverly Hills retail locations. Please e-mail concierge@wgacany.com if you have any questions about our products.

Return Policy

We hope you love your purchase! However, if you need to return an item purchased online, What Goes Around Comes Around accepts returns that comply with our Return Policy. We offer free returns for items that are in the same condition they were delivered in. We cannot accept returned items that have been worn, altered or damaged. We will not accept returns with odor such as smoke or perfume. All returned items must have original tags attached.

01. How to initiate a return?

All return requests must be made within 7 days of receiving your ordered item(s). This date is confirmed against your tracking number.

To initiate your return request, send an e-mail to help@whatgoesaroundnyc.com. Include your order number, the item(s) you wish to return and your reason for returning. Please allow the Customer Care team 2 business days to respond to your request. Note that our business hours are Mon-Fri 9am to 5pm EST.

Once a member of the Customer Care team has approved your return, please follow the instructions provided. Returned items must be shipped within 3 business days of receiving a response from Customer Care.  The label will void after this period of time and the return will be ineligible. Please save your tracking information for your reference. We suggest saving the receipt provided by UPS to prove that your return has been scanned. We are not responsible for lost returns that have not shown an initial scan at a UPS facility.

We do not offer exchanges. If you would like to exchange an item, please return the original item for a full refund or site credit (less original shipping cost) and place a new order. 

Items purchased online cannot be returned to our store locations. All online returns must be authorized by our Customer Care team and shipped to our warehouse via the UPS shipping label provided to you. We are not responsible for lost or damaged items sent to us without authorization or our provided shipping label. 
Once we have received your return and it has been evaluated for condition and authenticity, you will receive an e-mail that your refund has been processed. After processing, your refund may take 5-7 business days to reflect in your account, depending on your payment method. 

Any return requests made after the 7 day return period will be denied. 
 
Items marked as FINAL SALE are not eligible for return.
All Flawed Gems are FINAL SALE and not eligible for return.
Items purchased in our Soho or Beverly Hills store locations are FINAL SALE and not eligible for return.
Items purchased through our wholesale partners are FINAL SALE.
Credits issued for online returns can only be redeemed online, not in our stores.

 

Order Inquiries

01. How will I know my order was received?

An e-mail confirmation will be sent after your order is placed. This confirmation will detail your order number, item(s) purchased, and tender used. You can also check the status of your order by logging into your account. Once logged in, you can search your order under ‘My Orders’. All orders associated with your account will appear here, along with their order status. When an order is shipped, the updated tracking information can also be found here.

02. How can I change or cancel my order?

Please e-mail help@whatgoesaroundnyc.com immediately after placing your order to request any changes. There may be instances where we are unable to modify your order if the order has already been processed.

Domestic Orders

01. When will my order ship?

Most orders ship within two business days with signature requirement upon delivery. Please note, this includes orders with expedited shipping. Orders placed on weekends or on holidays will begin processing the following business day. You will be notified via e-mail if items in your order are delayed or out of stock. 

Orders received after 1pm EST are considered as the next business day and are not guaranteed to be shipped the same day.

02. Where do you ship?

We ship directly within the United States. For international orders, we partner with BorderFree. If you are ordering from outside the United States, please see our international FAQ section below.

03. How much is shipping?

UPS ground shipping is a $10 flat rate charge. We offer expedited UPS delivery, including Three-Day Select, Second Day Air and Next Day Air. Expedited shipping charges vary depending on shipping address.

 

International Orders

What Goes Around Comes Around ships internationally to over 100 countries via our
international e-commerce partner, FedEx Cross Border. To see if we ship to your country, click
the locator on the top left-hand corner of our site.

01. Why FedEx Cross Border?

We have partnered with FedEx Cross Border to allow our international customers to shop with
their local currency securely online, receive cost-effective international shipping costs and
prepay duties and taxes. All duties and taxes are collected at checkout and are not factored into
the listing prices. At checkout, you will be provided with a guaranteed order total in your local
currency. The order total presented will be the exact amount that FedEx

Cross Border will bill you. There will not be any additional costs billed upon delivery or due as COD charges
if you pay the amount at checkout.

02. What payment options does FedEx Cross Border take?

Visa, MasterCard, American Express, PayPal, Discover, Diners Club, JCB, Giropay, iDEAL,
Sofort, Alipay, and Local Bank Transfer

03. Canceling International Orders

To cancel an order, please contact our Customer Care team urgently to request an order
cancellation. We cannot cancel an order that has already been fulfilled.

04. Returning International Orders

Returns for international orders are subject to the same terms and conditions as orders placed
in the United States. Please refer to our Return Policy [link to it] for instructions on how to initiate
your return.

05. International Site Credits and Gift Cards

Unfortunately, at this time, we cannot offer site credits or gift cards for orders placed through
FedEx Cross Border due to currency conversion. 


If you have any more questions regarding FedEx Cross Border, please e-mail fcbt-
assistance@fedex.com or call 1-800-463-3339.

Sell to Us Questions

01. Do you consign?

What Goes Around Comes Around buys outright; we do not offer consignment. When you sell your luxury item(s) to us, payment can be issued by one of the following methods:

  • Paper check sent to your home
  • Direct electronic payment to your bank account
  • Store credit where you can earn an extra 20% more than a cash payment

02. How long does the whole selling process take?

The selling process takes approximately 3 weeks total from submission to payout (in the event there are no delays). After uploading your photos, the seller will receive an estimated offer if we are interested in purchasing their item(s).
If the seller would like to accept the estimated offer, we will issue a prepaid shipping label for them to send in their item(s) to be checked for QA/QC in-house.
After receiving and checking the item(s) for authenticity and condition, our team will then either confirm the estimated quote or propose a counteroffer in the case that the item(s) are in different condition than the original photos showed.
Once the final offer is agreed upon, the seller will select their preferred method of payout. Store credit is processed same day and available for use on our website or at any What Goes Around Comes Around store. Check and Direct Deposit payments are processed by our internal finance department and payout is mailed or deposited within 10 business days.

03. What brands do you accept?

We are currently buying luxury accessories by Chanel, Hermes, Gucci, Louis Vuitton, Dior, Fendi, Prada and YSL.

04. What items do you accept?

We are currently buying handbags, luggage, small leather goods, jewelry, belts, scarves, home goods and much more from our list of accepted brands only.

05. What items do you not accept?

We do not accept footwear, items outside our list of accepted brands or any items that have been damaged, altered or customized.

06. Do you take Men's Luxury Accessories?

Yes we do! We are buying men’s luggage, leather goods and more by Hermes, Gucci, Louis Vuitton, Dior and Prada.

07. How do I submit my items for sale?

To receive a quote for your luxury item(s), please send photos to us at luxbuyers@wgacany.com and you will receive a reply within 2-3 business days. Follow our lux submission photo guide below to receive your estimated offer right away.

Some of our items listed online are housed in either our Soho or Beverly Hills retail locations. Please e-mail concierge@wgacany.com if you have any questions about our products.

Please take clear photos in the best possible quality for your item(s) to be evaluated by the Buy Team.

The following images are required to receive a quote for your item(s):

  • Front of item
  • Back of item
  • Interior of item
  • Sides of item
  • Base/bottom of item
  • Serial number, date code or blind stamps. If you do not know where to look for this on your bag, we are happy to show you where to find it.

 

If your item shows significant wear, please be sure to photograph and describe it clearly. Additional photo angles for bags in used condition should include:

  • Up-close image of corners
  • Up-close image of handles, hardware & strap (if applicable)
  • Interior pockets

 

08. How do I send my item(s) to you?

If you accept the estimated offer for your item(s), you will be issued a prepaid UPS shipping label via email. Use this label to send your item(s) to our Buying Office for QA/QC inspection. We do not provide shipping materials to sellers. Please securely pack your item(s) using any box and packing materials you see fit in order to maintain the condition and structure of the item(s). You can then drop your package off at any UPS facility or schedule a pickup.

09. How will I know if my item(s) have been received?

Sellers can follow their shipment using the UPS tracking number. Once this page has been updated to “Delivered” status, please allow 1-3 days for us to process your package. After QA/QC inspection, the seller will receive an email confirmation and update describing the next steps.

10. Is there a maximum number of items I can submit for sale?

here is no limit to how many items a seller can submit to us. Please remember to keep submissions limited to only the accepted categories and brands we carry.

11. What are the advantages of receiving store credit versus cash?

We offer a store credit value that’s 20% greater than the cash estimate issued for each item submitted by a seller. Store credit can be redeemed at any store location as well as on our website and expires one year from issue date.

12. How do you determine pricing?

We determine the price of each item we buy based on its current market value which can vary by style, size, colorway and of course, condition. Other factors such as client demand, rarity, accessibility and our own retail price are also considered when making our offers to sellers.

We offer full transparency to our sellers regarding the valuation of their luxury item(s) and do our best to answer any questions with honesty and respect.

13. Will you price match a quote from another company?

We realize and understand that a seller might receive a higher offer for their luxury item(s) from a different company as we all have our own pricing structures, markups and customer demands. Although we do not practice price-matching, we are open to hearing your price expectations and, in some cases, are open to negotiations.

14. What if you don't accept my item? What if I don't accept your updated offer, if it has changed after inspection

If we pass on an item(s) due to condition or authenticity concerns, we will update you via email and ship the item(s) back to you immediately at no expense to you. If you choose not to accept an updated offer after inspection or we do not come to an agreement on price, we will ship the item(s) back to you immediately at no expense to you. All shipments are made via UPS and are insured and tracked.

15. Will you tell me if my item is real or fake?

We do not provide virtual authentication services, however, during the selling process all items are checked for authenticity in-house. If our team passes on an item due to authenticity concerns, we are happy to explain how we came to that determination and describe the specific points of concern if the seller wishes to hear them.

What Goes Around Comes Around takes authenticity very seriously and guarantees only authentic items are sold to our customers. For that reason, we cannot accept any item that we are not 100% confident is authentic.